Sparrow Training

Cool-ER provides all the desirable features for mobile learning such as:

Easy to load books, and course materials on to the reader,
A clean easy to read to screen for text and graphics.
One of the best navigation interfaces
Its slimline, sturdy design
It is half the thickness of an iPhone and makes it joy to carry.

The Cool-ER is available in 8 different colours:
ruby red / silver shine
blue sky / vivid voilet
cool pink / racing green (our personal favorite)
hot pink / black jack

Please specify which colour you prefer at time of ordering, otherwise by default
we will ship racing green.

Price = £189 including VAT
Postage and Packing is Free

This special offer includes:
The e-book reader in green which will be pre-loaded with your Belbin Team Profile (the report will be processed using our online testing facility).
Team building pocketbook.

Price = £189 including VAT
Free Postage and Packing

This special offer includes:
The e-book reader in green which will be pre-loaded with 10 ebooks, of your choice from the management pocketbook range.

Price £207 including VAT
Free Postage and Packing

This special offer includes:
The e-book reader in green,
A six months access to our Effective Recruitment (and, of course, related pdf downloads from the course),
AND, the Management Pocketbook 'Managing Recruitment' in pdf format.
All included in the price just to get you started.

Free Postage and Packing

This special offer includes:
The e-book reader in green,
A voucher to access the soon to be available Achieving Focus; Inspirational Goal Setting Course (and, of course, related pdf downloads from the course),
AND, the Management Pocketbook 'Personal Success' in pdf format.
All included in the price just to get you started.

Free Postage and Packing

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outstanding service. And, as the book’s author Andy Cross explains, the bedrock of service excellence is the ‘service brand’.
The book uses a 5-stage model to describe how to create and nurture such a service brand through the recruitment, training, leadership and motivation of a customer service team that works diligently and passionately for the highest possible standards of service. Stage one is to establish the vision or the brand values by properly understanding what it is that the customer wants above all else. This is what drives the team. Then you have to align these values with those of the team itself. This is achieved through careful recruitment, training and inspirational people management.
Further stages in the process of managing the service brand cover: coaching the team to deliver consistently brilliant service; what to do when things go wrong (top tips!); and how to create an environment in which team members have the freedom to improve.
We believe you’ll be ‘highly satisfied’ with this book and, if statistics are to be believed, ‘six times more likely to order again’!

The Team working Pocketbook focuses on how to maximise team performance. Looks at the differences between groups and teams and between teambuilding and team working, the types of problems preventing teams from being effective, and offers plenty of practical advice for countering such difficulties. Leadership, conflict management and understanding group behaviour are among the many subjects covered in this 'hands-on' guide. Wrote Business Executive magazine: 'While much has been written about building teams in an attempt to get people to start working together, less has been said about what happens next during the performing or team working stage. Fleming helps redress the imbalance'.

e-interplace® is currently used by:
Professionals in training, management, human resources and career development
Managers and executives making important HR, recruitment and promotional decisions
Those interested in self-management and personal career development

On purchase of e-interplace®, you will receive:
200 Self-Perception Inventories (SPI) (manual or online input)
Unlimited 360° Observer Feedback (manual or online input)
Unlimited team/group reports
Unlimited job profiling and job compatibility reports
Books: Management Teams - Why They Succeed or Fail, Team Roles at Work, Beyond the Team
Three slideshow presentations with or without Dr Belbin’s voiceover
A range of handouts including inventories and advice on feeding back reports

Individuals
A full Belbin report (Self-Perception Inventory and up to 6 observers), is completed via the web. Once you have completed the questionnaire(s), your report is emailed back to you within minutes, you will be provided with expert advice on your own team role preference (the report is provided as an Adobe Acrobat pdf email attachment).

Small teams
You can also purchase more than one test. This is particularly useful if you are running training courses or assessing a sales account or marketing project team, and would like the questionnaires completed prior to the course or a meeting. The completed reports come back to you, and you are able to keep an eye on the process at all times!

Price includes processing a Self-Perception Inventory + up to 6 observer assessments

SMC will send you copies of the inventory forms (or can be downloaded from the related posts section). You can distribute them to participants accordingly. Once you have received all the completed inventories, send them to us. We will process and send the reports back either by the next day's post, or the same day via email. Large numbers or tight deadlines can be met if sufficient prior warning is given!

If you have a more complicated setup, please get in touch – we will try to help!

Building teams that are united, motivated and productive is the aim of this collection of practical, easy-to-use activities. They are for use by managers at team meetings and briefings, and for trainers running teambuilding workshops. The lively and persuasive activities are the work of Paul Tizzard who has already established his credentials as a creative developer of training materials with the publication of The Icebreakers Pocketbook and The Openers & Closers Pocketbook, both popular titles in the Management Pocketbook Series. The activities in The Teambuilding Activities Pocketbook are grouped according to their suitability for different stages of team development. From new teams to established teams there is a range of applicable activities to choose from. There are those too that address specific team issues. To help readers identify which activities they need to draw on, there is a questionnaire that will identify at what stage their own team has reached. Also dealt with in the book are facilitation, presentation and coaching skills.

To be competitive businesses are increasingly going further a field for their talent and skills - drawing together teams of people with the best mix of experience and abilities, regardless of their location. This has given rise to the concept of the virtual team, a network of individuals who have a common goal yet rarely if ever meet. Virtual Team working - possibly across different time zones and against different cultural backgrounds, and often project-specific and, thus, temporary - poses specific challenges for the team leader. The Virtual Teams Pocketbook looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at the cultural issues that may arise and at the process of developing trust and building a productive and cohesive unit. Without the recent strides forward in communications technology virtual team working would not be effective or, even, possible. This pocketbook looks at the options available and gives advice on selecting the most appropriate method and how to use it to its full potential.

Read "The Manager's Pocketbook" and learn the POLCA, the five essential management skills. 'P' is for 'planning': the essentials of good planning and objective setting. 'O' is for 'organising': managing time and work, and decision-making. 'L' is for 'leading': teambuilding, leadership, motivation and communication. 'C' is for 'controlling': correcting errors, disciplining and appraising. And 'A' is for 'achieving': the action planning section, so get your pen ready! This enlightening Pocketbook is for team leaders, supervisors and people managers of all levels.

Written for leaders at all levels - strategic, organisational and team level - The Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. Its author, Fiona Dent, is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. She has over 20 years' experience as a management developer.
A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop.

First impressions count! A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity. The Induction Pocketbook examines ways of introducing a successful programme at all levels. It looks at the benefits of induction, who to involve in delivering induction (not just personnel staff!) and who should receive induction (not just newcomers!). There are further chapters on what to include in the induction programme, when and where it should take place and how to evaluate the induction. Finally, there is a series of checklists (one for each stage of the process) and a case study.